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Returns |
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Returning your
order is easy
Hi, my name is Cindy and I am in charge of
returns. Forming extremely loyal relationships
with repeat customers is our number one
priority. For that reason, we have developed an
extremely liberal return policy. We will gladly
refund or replace any product that you would
like to return. You must make your return within
14 days. To assure that we receive your return,
we require that you make your return with a
RETURN AUTHORIZATION NUMBER and with tracking
number that
requires a signature.
If you are not satisfied
please Send It Back
to me. All I ask is that you first, email us
to request a return authorization number.
The purpose of an RA Number is to track the item that you
are returning or exchanging. It Is not an approval process.
We will
REPLACE, EXCHANGE OR REFUND any self protection item you like, as long as it is returned within 14 days and
it's in original condition with all original
packaging and accessories.
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To make your return as
fast and simple as possible, please
e-mail
me with the following information and then I
will email you back with a return authorization number
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Your name as it appears on
your order.
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The description and the item
number of the item being returned.
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The date that you have made your purchase.
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The email address that you
used to make your purchase.
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Your daytime phone number.
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The reason for the return.
Please try to be descriptive. We would like
to pass on the reason that you are returning the
item in question to the manufacture.
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Please indicate if you would like a replacement,
exchange or refund.
Please make
sure that you obtain the RA number.
Defensemaster will not be
responsible for items that are returned without
a return authorization or a tracking number.
Thank You,
Cindy Cicala,
201 641 1442
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All wholesale purchases
are final.
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Some
orders are shipped directly to you from our distributor.
In this case we
are changed restocking fee. If you return an item that was shipped to you
directly from our distributor, your return may be subject up to a 20%
restocking fee. A 20% restocking fee may be also be charged for any
delivery that is refused by the receiver or if UPS makes 3 attempts at
delivery and the item(s) in question are returned to us.
►Under no
conditions, we accept pepper spray returns. Once
pepper spray
has been purchased, we can not resell it because we can no longer
guarantee
the wholeness and in turn the effectiveness of the product.
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